Refund and Returns Policy

Overview

At Cams Buy, we aim to ensure our customers are satisfied with every purchase. If for any reason you are not fully happy with your order, please review our refund and return policy below.

1. Returns

You may return a product within 7 days of delivery if it is defective, damaged, or significantly different from what you ordered.
Items must be returned in their original condition, unused, and with all original packaging, manuals, and accessories.
Certain items such as memory cards, batteries, and software cannot be returned once opened due to safety and copyright reasons.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method.
Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

3. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same product, email us at info@camsbuy.com within 7 days of delivery.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards and vouchers
Downloadable software or digital products
Opened accessories (e.g., memory cards, batteries, filters)
Items damaged due to customer misuse or negligence

5. Return Process

Contact us at info@camsbuy.com with your order number, product details, and reason for return.
Our team will guide you through the return instructions.
Ship the item back to us using a reliable courier service.
Once received and inspected, we will process your refund or exchange.

6. Contact Us

For all return or refund requests, please reach out:

📧 Email: info@camsbuy.com